Deux lux Legal Policies

Terms & Conditions
Shipping & Handling
Returns & Exchanges
Privacy Policy


Terms & Conditions

Thank you for visiting
deuxlux.com (the "Web Site"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS WEB SITE. These legal conditions govern the use of and access to this Web Site.

Your use of this Web Site (regardless of your review of these terms) signifies your acceptance to, and your agreement to be bound by the following terms of use, including all our policies related to Shipping & Handling, Returns & Exchanges, and Privacy, set forth below and incorporated herein by reference (collectively, the "Terms" or this "Agreement"). If you do not agree to these Terms, please do not use this site. Deux Lux reserves the right to periodically revise these Terms with no prior notice and at its sole discretion. By using this Web Site after any such change, you agree to comply with, and be bound by, the Terms as changed. Should you have any questions concerning any of our policies, please feel free to contact us.

If you are registered with us and would like to delete your registration and personal details from our database, please click on this unsubscribe link.

Ownership of Proprietary Information
Copyright, Trademark & Other Intellectual Property Protection

This Web Site is expressly owned and operated by Deux Lux Inc., a California corporation ("Deux Lux"). This Web Site as a whole and all material on this Web Site, including but not limited to all design and content such as photographs, images, illustrations, text, designs, logos, trademarks, trade dress and other materials, are protected by copyright, trademarks, trade dress, and other intellectual property rights. All worldwide rights, titles, and interests are reserved.

The contents of our Web Site and the Web Site as a whole are intended solely for your personal, noncommercial use. Any use of our Web Site and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Deux Lux. Unless expressly set forth in writing from Deux Lux, Deux Lux does not authorize any reproduction, publishing, display, modification, sale, or distribution of any of its products or materials. You may not create derivative works from, sell or participate in any sale of, this Web Site, any of the materials on this Web Site, or any related software. You may, for your personal, noncommercial use only, download or electronically copy and print any of the page contents displayed on the Web Site. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

The name and mark deux lux, the deux lux logos, the stylized wording deux lux, including in the mint green shade, and all other deux lux-related marks depicted in this Web Site, whether registered or unregistered, are trademarks or service marks of Deux Lux Inc. in the United States and in other countries.

Disclaimer & Limitation on Liability

While Deux Lux endeavors to present the most accurate information on its site at all times, there may be times when the site contains incomplete or inaccurate data, including typographical errors or inaccuracies. Any errors are wholly unintentional, and Deux Lux shall have the right to: (i) refuse or cancel any orders placed for product listed at the incorrect price right; (ii) refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged (please note, to the extent your credit card has already been charged for the purchase and your order is cancelled, Deux Lux shall issue a credit to your credit card account in the amount of the incorrect price).

THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED. DEUX LUX DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT DEUX LUX SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Products

Deux Lux products are available at various boutiques and better department stores. Deux Lux cannot guarantee that the products displayed on this site will be available at every authorized Deux Lux retailer; availability and selection are subject to supply. Product descriptions, specifications, colors, and pricing are subject to change by Deux Lux at any time without notice. Prices displayed at the site are quoted in U.S. Dollars and are valid and effective only in the United States. In some cases, Deux Lux retailers may also have different prices or promotional events at different times. Sale prices on the Web Site are Internet-only specials and do not reflect the pricing of products sold elsewhere.

Indemnification

You hereby agree to indemnify, defend, and hold harmless Deux Lux, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account, including but not limited to, any infringement by you of the copyrights or intellectual property rights of any third party, or your use or misuse of the site.

Links

This Web Site may contain links to other websites. Deux Lux is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Deux Lux does not endorse those sites or materials. Any questions or comments relating to any other site should be addressed to the operator of those sites. No linking to this website is permitted without Deux Lux's prior written permission.

Correspondence & Use of Submissions

While we welcome your comments and feedback regarding Deux Lux, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this Web Site or any email connection. Any and all communications, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Deux Lux on or by this Web Site or otherwise disclosed, submitted or offered in connection with your use of this Web Site ("Submissions") shall be and remain Deux Lux property. Such Submissions shall constitute an assignment to Deux Lux of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Submissions. Deux Lux will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any submissions. Deux Lux shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or knowledge disclosed therein, for any purpose, including the development, manufacturing and/or marketing of goods or services. Deux Lux is under no obligation to (i) respond to any Submissions, (ii) maintain Submissions in confidence, or (iii) pay compensation of any kind for your Submissions. Any Submissions by you is a declaration on your party of the full release of all proprietary claims and/or intellectual rights regarding your Submissions. We will not use your name in connection with any such Submissions unless we first obtain your permission or otherwise are required by law to do so.

Miscellaneous

Deux Lux reserves the right to extend, modify or discontinue any offer at any time without notice. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles. All parties to this Agreement waive their respective rights to trial by jury.



SHIPPING & HANDLING

Subject to verification, all orders placed Monday through Thursday before 3 PM PST are shipped the following business day.

All orders placed from 3PM PST Thursday to 3PM PST Friday are shipped on the following Monday.

All orders placed after 3PM PST Friday and before 3PM PST the following Monday are shipped the following Tuesday.

In the event of public holidays, shipping will occur on the very next business day.

All orders will be shipped via UPS. Therefore we are unable to deliver to APO/FPO addresses and P.O. Boxes. We do not offer Saturday delivery.

Once your order has shipped, you will receive an e-mail containing the UPS tracking number.

Once your order has been verified, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Currently we only ship to the 50 continental states. We do not ship internationally.

UPS Ground

Orders will typically arrive within 4 to 7 business days (Monday through Friday, not including holidays), following credit card authorization and verification. UPS Ground is not available for delivery to Alaska and Hawaii (please see Expedited Shipping).

Expedited Shipping

To expedite the shipping of your order we offer UPS Next Day Air, UPS 2nd Day Air, and UPS 3 Day Select.

Orders placed will ship by the next business day, pending credit card authorization and verification.

Please note that shipping delays may occur with our carrier services during the holiday season and/or on public holidays.



RETURNS & EXCHANGES

We want you to love your Deux Lux order.

If you are not fully satisfied, simply call or email us with your return or exchange request to receive a return authorization ("RA") number and return information. Please return your unused items, in its original condition, with original tags intact, within 30 days of receipt to the address below. Refunds will be less shipping and handling charges, and will be credited back to the card used to make your original purchase. Please allow 2-3 weeks after you mail your order for your return or exchange to be processed.

Deux Lux can only accept merchandise purchased originally through deuxlux.com and returned pursuant to this Agreement. Products purchased at stores must be returned to the store of original purchase.

Please send returns/exchanges to the following address:

DEUX LUX RETURNS DEPT.
4535 West Valerio Street
Burbank, Ca 91505
To ensure speedy processing, please include your RA number on the shipping label. Unfortunately, we are unable to issue refunds or exchanges for orders returned without RA numbers.

Customers are responsible for the cost of shipping items back to Deux Lux. We cannot be responsible for any returns or merchandise not received by our returns department.

Unfortunately, we are unable to guarantee that exchange merchandise will be available when we process your return. In these cases, we are happy to issue a full refund.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in our sole discretion.

Deux Lux
shop@deuxlux.com
(213) 291-0790
(mon-fri 9am-6pm PST)

PRIVACY POLICY

Your Privacy

Thank you for shopping at deuxlux.com. Protecting your privacy and securing your personal and financial information is very important to us. Our privacy policy outlines the information we collect, how and why we use the information, and the safeguards we have in place to protect that information.

Your Consent

By accessing and using the Deux Lux Web Site, shopping at our online store, or filling out and submitting our customer information cards when visiting a Deux Lux store, you consent to our privacy policy, and give us your permission to process and use submitted personal data in accordance with this privacy policy. Deux Lux reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website. Accordingly, we encourage you to review this page from time to time, particularly each time you use our online store. This policy was last updated on October 1, 2012.

Information We Collect

When placing an order, you will be asked for certain personal information (such as your name, address, telephone number, email address, billing address, ship-to address and credit card information). This information is kept on our private files on our secure web server and internal systems. We do not use cookies. Cookies are small files that are automatically stored on your computer capturing certain information (such as what web sites you visit, and how often). You can set your browser preferences to automatically disable cookies, if you do not wish to have cookies on your system.

Use of Information

Deux Lux maintains customer data for purposes of customer relationship management. We may use the information you provide us for promotion, marketing research and analysis, to review our performance and improve our services to you, or to communicate with you about your order.

Securing Your Information

We take reasonable steps in order to keep information supplied by you confidential, and make certain that your information is accessible only by authorized personnel. Regardless of our reasonable attempts to safeguard your personal information from unauthorized access, use or disclosure, you accept that we cannot guarantee the security of your information as security can sometimes be breached and Internet data transmission can be accessed by unintended recipients. Accordingly, you agree not to hold us responsible for any breach of security, unless this breach is due to our negligence.

Disclosing Information to Third Parties

We have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. From time to time, we may share personally identifiable information with contracted third parties in order to maintain our website, manage our database, distribute e-mails and provide client communications. The personal information you provide may be processed by these third parties, on our behalf, on an as-needed basis. However, we do not authorize any of these service providers to make any other use of your information, and do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. In the event Deux Lux is acquired by another entity or is merged or consolidated, information about Deux Lux customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

For additional information regarding the third parties to whom information is disclosed, and to request the nature of the information that has been disclosed, please contact us by sending an e-mail to our customer service at
shop@deuxlux.com. Upon thirty (30) days of your request, we will provide you with categories of information disclosed.

Children's Online Privacy Protection Act Compliance

Deux Lux is committed to protecting the safety of children online. Therefore, in accordance with the requirements of Children's Online Privacy Protection Act, we do not knowingly collect any personally identifiable information from anyone under the age of thirteen. If Deux Lux receives actual knowledge that a subscriber is under thirteen, we will eliminate all personal information relating to this subscriber from our files. If you are under thirteen, please ask your parents or legal guardian to use the online store.

Changes to Information Provided & Requests for Deletion

If you have placed an on-line order and would like to make any changes to the information you provided, you may advise of any changes by calling our customer service department at (213) 746-7040, or by sending us an email at shop@deuxlux.com

Contact Us

If you have any comments or queries regarding our privacy policy or to update, correct or request removal of your personal information, please call our customer service department at (213) 746-7040 or e-mail us at shop@deuxlux.com.